Please note: Emailing more than once will push your email to the back of the support queue. Meaning, the more you email, the longer it will take to get a response.
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please contact us so we can change your email address. We can change your email address, name, and address. If you want to change the ordered product, we can also change your order. please click here to contact us
Note: If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address.
If your order has been shipped out already, we apologize. There is nothing we can do in regards to refunds or resending packages.
You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
We calculate the delivery time according to the material and volume of the product. Generally, the transportation of large-size products is more difficult, the delivery time is longer, and the choice of logistics transportation methods is relatively limited.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. (Orders for handmade products will be processed within 5-8 days)
Please note that we don’t ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
After the logistics carrier receives the goods, they will classify the goods, perform safety inspections and perform special disinfection treatment on the packages to ensure that the goods can be safely delivered to you. (Usually need 3-5 days processing time)
Therefore, during this time period, the tracking information will display “No tracking data”
We are only able to cancel orders within the first 12 hours after the order is placed.
After that the order has most likely been processed and is preparing for shipment or has been shipped.
Once this takes effect, it’s out of our hands.
We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
All items are non-returnable unless the items are damaged or defective. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened.
If you are not satisfied with your items, please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement.
Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
BUBBLEFUNNY reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges and 10% restocking fee are not refundable.